How long do your products take to ship?
We fulfill all orders within 1 week and shipping usually takes 3-4 days. Advertised shipping times are best estimates but not guaranteed. We ship all our orders via USPS First Class mail and a tracking number will be sent to you upon fulfillment.
How do I change the shipping address on my order?
You can change your shipping address by letting us know your order number and new address via the contact form or emailing email@example.com. We cannot change the shipping address after the order has been shipped.
Why does my delivery only contain part of my order?
We ship T-shirts separately from our other products because the T-shirts are made in a separate facility. If you ordered a T-shirt and you've only received one incomplete delivery, do not worry, the remaining products will arrive separately. If you did NOT order a T-shirt and your order is incomplete, please contact us.
Do you accept international orders?
If you would like to place an order that requires shipping outside the United States, please visit our Etsy Store listing. At this time, the Jeffsesh.com website does not accept shipping addresses outside the US.
What's the process for returning or exchanging my purchase?
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you. Refunds will be processed to the original method of payment. You should receive the credit within a certain amount of days, depending on your card issuer's policies.
What are your papers made from?
Our ultra-thin papers are made from 100% natural wood pulp and 100% natural Arabic gum. All materials are from the EU.